Get started

You do the work once: reset the phone, scan the QR code and add six people. About 20–30 minutes, some of it just waiting while the phone wipes.

An older woman and a family member sitting together at the kitchen table with a phone

About 20–30 minutes in total, some of it waiting

1Pick a phone2 min
2Reset10 min
3Scan QR2 min
4Wifi2 min
5Install7 min
6Restart1 min
7Contacts6 min

1Pick a phone2 min
2Reset10 min
3Scan QR2 min
4Wifi2 min
5Install7 min
6Restart1 min
7Contacts6 min

1
1
Pick a phone
2 minYou
An Android phone running version 10 or later. New, used, or the one in the drawer since the last upgrade.
Show exactly what happens on screen
Check the version under Settings → About phone → Software information.
Have the charger ready. The phone should be above 50 percent before you start.
Feel free to put the SIM card in already — that saves you doing it later. Waiting until the end works just as well.
Supported phones
Android 10+
New, used, or the one in the drawer
2
2
Factory reset the phone
10 minOnce
Settings → General management → Reset → Factory data reset → Delete all. The phone has to start as new for locked mode to be set up.
Tip: if you are reusing a phone that has been in use, everything on it is erased — photos, contacts, messages and apps. Copy anything you want to keep first, for example to Google Photos, a computer or a memory card. A brand new phone needs nothing.
Show exactly what happens on screen
Quicker route: tap the magnifying glass at the top of Settings and search for “reset” — that takes you straight to Factory data reset on any brand of phone.
Otherwise: open Settings and scroll down to General management.
Choose Reset, then Factory data reset.
Scroll to the bottom of the list of what will be erased and tap Reset.
Confirm with Delete all. The phone switches off and wipes itself.
The wipe takes a few minutes. Leave the phone alone until the welcome screen appears.
Settings
Network
General management
Display
Factory data reset
3
3
Scan the QR code
2 minOnce
At the welcome screen, tap the same spot six times. The phone starts looking for a QR code — hold it up to the code we emailed you.
Do not tap the Start button. If you begin the normal setup, the QR mode is out of reach and you have to factory reset all over again. The only thing to do on the welcome screen is tap six times on an empty area.
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Wait until the screen says Welcome!
Leave the Start button at the bottom alone — go straight to the taps.
Tap six times in a row on an empty area in the middle of the screen.
The screen switches to a dark view saying Looking for a QR code and the camera starts.
Point the camera at the QR code on your computer screen or a printout.
If you picked a language before tapping, that is fine — the language can be changed later.
Only tick this off if you left Start alone — and the phone actually read the QR code.
Welcome!
Tap 6 times here
Start
Do not tap here
Looking for a QR code
Point it at the code in the email
4
4
Connect to wifi
2 minYou
Right after the QR code the phone asks for a network. It has to be online to download CallByFace.
Wifi is only needed during setup. Afterwards the mobile network is enough — the phone needs no network in the home where it will be used.
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Pick your network from the list and enter the password.
If you are somewhere else, sharing internet from your own phone works just as well.
Once connected, the phone continues to the next screen on its own.
Connect to wifi
Home-5G
Guest network
Phone hotspot
Only needed during setup
5
5
Let the phone configure itself
7 minThe phone
The phone now handles most of it by itself: it prepares, registers and installs everything it needs. You will tap Accept or Continue a few times along the way — those are Android's own prompts. In between, just let the phone work.
CallByFace is the product name. The app that installs is called Phone Kiosk — that is the name you will see in the phone's dialogs and lists. It is the same thing, nothing has gone wrong.
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Preparing your device shows first — that is normal.
Then it says the device belongs to your organisation. Tap Accept and continue. That is how locked mode works.
Another prompt about registration and terms may appear. Read it and tap Accept.
After that the apps install: Phone Kiosk (the calling screen), Contacts, the dialler and messages.
Leave the phone in the charger and let it be until the calling screen appears.
When you see the red emergency button and six empty squares, the install is done.
This device belongs to your organisation
Your organisation can manage apps and settings.
Accept & continue
A couple of prompts like this
Preparing your device
Phone Kiosk
Contacts
Dialler
Phone Kiosk = CallByFace
6
6
Restart the phone
1 minYou
Restart the phone once before going further. The contacts app installs last and only registers itself with the system after a restart — until then nothing happens when you tap Open Contacts App in the admin menu.
Wondering whether something went wrong? It did not. The restart is needed this one time only, never again.
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Hold the power button and choose Restart.
The phone comes back straight into the calling screen.
Open Contacts App in the admin menu now works as it should.
Only tick this off once the phone has actually restarted — otherwise the contacts app won't open in the next step.
Restart
The contacts app only registers after a restart
Once, after the install
7
7
Contacts and the first call
6 minYou
Insert the SIM card if you have not already, tap ten times in a row on the menu bar at the very top to open the admin menu, and add up to six people with photo, name and number. Choose the number the emergency button dials, then make a test call.
The first time you call, Android asks which app to use. Choose Phone Kiosk as the default phone app, and when the Complete action using box appears, pick the option that actually places the call and tap Always — not Just once.
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Have the SIM in before you add the contacts. Then you know the numbers land correctly and the test call can be made right away.
Tap ten times on the top bar of the calling screen — the admin menu opens.
Add names and numbers via Open Contacts App, then tap Refresh Contacts.
Pick a person and a photo for each of the six squares.
Set the emergency number under the emergency button.
Call yourself as a test and answer Android's two prompts with Always.
Put the phone on charge — it is ready to hand over.
Admin menu
The admin menu
New contact
Choose photoCamera or gallery
Name
Anna
Phone number
070 123 45 67
Save
Photo, name and number
24%08:13
EMERGENCY
Anna
Erik
Sara
Johan
Lena
Home care
Charging · screen always on
Finished call screen