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CallByFaceone tap, one call

Purchase terms

Short, plain and without small print. This is what applies when you order CallByFace.

  1. What you buy

    You buy a CallByFace licence for one (1) phone. Delivery is digital: a QR code and a setup guide sent to your email address. Nothing is shipped and no phone is included.

  2. Price and payment

    The price is €35 per phone, paid once, tax included, shown in your local currency. Any applicable VAT or sales tax is included in that price and reported by our payment partner based on your country. You pay at checkout by card, Apple Pay or Google Pay. No subscription, no automatic renewal, no hidden fees.

  3. Delivery

    The QR code is emailed as soon as payment goes through. If nothing arrives, check your spam folder and post in the forum — we will sort it out.

  4. Right of withdrawal (14 days)

    As a consumer you have a 14-day right of withdrawal under EU distance selling rules, starting the day you receive your QR code. Because this is digital content, the right lapses if you expressly ask for delivery to begin immediately and accept that the right is lost. Our 90-day guarantee below is always more generous than the legal minimum.

  5. 90-day money back

    If it does not work the way you hoped — whatever the reason — you get your money back within 90 days of delivery. No explanation needed. Write to us in the forum or reply to the order confirmation; we deactivate the code and refund you.

  6. What we do not promise

    CallByFace is not a medical device, not a personal alarm and not an emergency service. The phone needs coverage, power and an active plan for calls to work. Use your local emergency number in an emergency.

  7. Personal data

    We store the details you enter when ordering (name, email, organisation if any) in order to deliver the order and issue a receipt. See the privacy page for the full picture.

  8. Complaints and disputes

    If something is wrong we want to fix it directly — post in the forum or reply to your order confirmation. If we cannot agree, consumers can turn to the Swedish National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, arn.se, and we follow their recommendations. EU consumers can also use the European Commission’s online dispute resolution platform at ec.europa.eu/odr. Swedish law applies.

Read the full returns and refund policy

Seller

  • Visera AB (CallByFace)
  • Company reg. no: 556682-5211
  • Roxviksgatan 8A, 582 73 Linköping, Sweden
  • Contact: support@callbyface.com or via the forum

CallByFace is sold by Visera AB, a Swedish limited company. Swedish law applies to the purchase.

All support happens in the open forum — no phone support.

Go to the forum