Returns and refunds
CallByFace is a digital licence. There is nothing to ship back — we deactivate the code and refund you.
90-day money back
You can change your mind within 90 days of delivery, for any reason. No explanation needed. This covers both faulty products and products that simply did not suit you.
14-day statutory right of withdrawal
As a consumer you also have a 14-day right of withdrawal under EU distance selling rules, counted from the day you receive your QR code. Our 90-day guarantee is always more generous and applies alongside it.
Digital product — nothing is shipped back
No physical goods are delivered, so there is no return shipment. We deactivate the QR code instead. No return fees and no shipping costs apply.
How to request a refund
Email support@callbyface.com or reply to your order confirmation. Include your order number or the email address you ordered with. You do not need to give a reason.
Refunds
Money is refunded to the same payment method you used at checkout, within 14 days of us receiving your request. The full amount is refunded, tax included.
Exchanges
We do not offer exchanges. The licence covers one phone and can be moved to another phone if you change device — just get in touch and we will help.
Faulty products
If the QR code does not work, or a fault appears after setup, we replace the code free of charge. If you would rather have your money back, the 90-day guarantee above applies.
Complaints and disputes
If we cannot agree, consumers can turn to the Swedish National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, arn.se. We follow their recommendations. EU consumers can also use the European Commission's online dispute resolution platform at ec.europa.eu/odr.
Seller
- Visera AB (CallByFace)
- Company reg. no: 556682-5211
- Roxviksgatan 8A, 582 73 Linköping, Sweden
- Contact: support@callbyface.com or via the forum